Emergency Departments

Emergency Medicine Department or Emergency Department (ED) is the frontline area of patient care in the hospital and is responsible for providing early access, appropriate transport and treatment in its pre-hospital care, and quality emergency care to all emergency patients visiting the hospital.

The ED broadly has two areas of operations:

  • Emergency Medical Services (Pre-hospital care in ambulance, provided by emergency medical technicians & ambulance drivers)
  • Emergency Room (In-hospital care, provided by emergency physicians, emergency nurses, and other allied staff)

Mission of Apollo Emergency Departments

  1. Improve access to emergency care for the community by providing state of the art pre-hospital emergency medical services.
  2. Appropriate and rapid triage, focused assessment ,investigation, treatment and interventions for all patients as per the clinical need.
  3. Demonstrate compassion, empathy and warmth while delivering the clinical care towards patients and their families.
  4. Leadership in disaster preparedness, Multi casualty Incident Response in both pre-hospital and in-hospital arena.
  5. Achieve highest levels of confidence in services rendered by the department for internal and external users.


Today, Apollo EDs are the most advanced emergency departments in the country. Majority are staffed & run by emergency physicians & nurses who are trained exclusively in the field of emergency medicine, unlike other backward & traditional 'casualties' which are manned by inexperienced MBBS doctors or postgraduates from other specialties. All emergency equipment like defibrillators, ECG monitors, saturation monitors, pacers, infusion pumps, ventilators, portable ultrasound, etc are present in adequate & recommended numbers.

Apollo Emergency Departments(ED) are categorised as per a 3 tiered credentialing system based upon ED patient visits, infrastructure and manpower availability, back-up specialities, education and research work, etc. Level 1 being the highest level, Level 2 intermediate and Level 3 being the lowest.
This has allowed the standardization of care, prioritisation of resources and investments, and also helped in the development of lower tier departments to get on to the next higher level. Ultimate aim is to create all Level 1 EDs.

Example of a LEVEL 1 emergency department at Apollo
Dedicated Head of Department - EM trained
Consultant in EM available round the clock
Training program in EM
Availability of superspecialists around the clock
Availability of CT scan, cath lab, MRI on site 24/7
Active EM research and education
Availability of portable ultrasound in ED, portable X-Ray, Point-of-Care testing in ER, etc
Minimum 10 beds in the ED
Patient volumes - more than 15000 patient visits annually

Some Apollo Emergency Departments

Level 1 Level 2 Level 3
Apollo Ahmedabad Apollo Bhilai Apollo Aragonda
Apollo Bangalore Apollo Chennai - Specialty Apollo Bhubaneswar
Apollo Chennai Apollo Chennai - Tondiarpet Apollo Bilaspur
Apollo Delhi Apollo DRDO Hyderabad Apollo Ludhiana
Apollo Hyderabad - Jubilee Hills Apollo Secunderabad Apollo Mysore
Apollo Kolkota Apollo Kakinada Apollo Noida
  Apollo Karimnagar Apollo Ranchi
  Apollo Pune  

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